Terms and Conditions
What you need to know
In short, send an email to email@example.com identifying with the information you used to order Sera. We will then provide you with information on the next step. You will receive credit back via your card of the purchase price plus an additional 10%. We will use the ordering information and the ip address to ascertain whether you have attempted to return a product before.
We are sincere in our willinessness to help you and in some cases will wish to keep your name and contact information. This is voluntary and is designed for you to try new formulas of Sera as well as if you seek professional help we sometimes offer referals to mental health practicianers.
What our lawyers say you need to know
Terms and Conditions
The website www.Serasupplements.com (including its forums, wiki and other web resources, hereinafter refered to as, “Site”) is owned and operated by Sera. This website is for your personal, non-commercial use only. The Site is not intended to offer any medical advice or opinions, either implied or explicit, and should not be used as such or as a substitute for advice from a medical professional. While the Site offers information about Sera products, consumers should always read the label before taking the purchased product and should consult a doctor before starting any diet, supplement or exercise program.
The material contained within the Site is intended for residents of the United States of America only and shall only be construed and evaluated according to United States law. This material is void outside the United States of America, and where otherwise prohibited by law or regulation. Do not proceed to view this Site if you are not a legal resident of the United States of America.
Products are provided with a 110% satisfaction guarantee. You may contact Sera at firstname.lastname@example.org within 60 days of the original order date for 110% refund of the product purchase price (excluding any shipping and handling charges) and obtain an RMA number and shipping instructions to return any unused product. Upon receipt of your return shipment, Sera will either cancel the original credit card authorization or issue a full refund if you funds have already been collected, and shall only be paid on a one-time basis per household (as determined in Sera’s sole discretion based on customer order data and IP address). In addition, Sera reserves the right to refuse a refund to anyone reasonably suspected by Sera to have previously taken advantage of Sera’s satisfaction guarantee on more than one occasion.
Giving you a refund in accordance with the terms and restrictions that are set forth herein is the full and complete liability that Sera has to you. You acknowledge the length of the refund period as set forth herein and you agree that the length of the refund period is reasonable. You further agree to try the Sera product during the initial 60 day period following your product order as a material consideration required by Sera as part of the purchase price. You further warrant that you will make a determination during the initial 60 day period if the product is as described and to decide whether you wish to keep the product. If you do not notify Sera during the refund period in the manner described herein, you agree that Sera may construe silence as a full, complete and final acceptance of the terms of the sale of Sera products and you will have no further right of redress or refund for any reason.
If you’re living in locations that require custom duties and/or VAT taxes to be collected you understand that, unless custom duties and/or VAT taxes are collected at the point of sale by Sera, you remain entirely responsible for payment of any/all custom duties and taxes at the time the product is delivered pursuant to your instructions. If, for any reason, Sera’s courier or freight account is charged for custom duties and/or VAT taxes, instead of you paying the referenced charges directly, then you hereby authorize Sera to bill your credit card for said charges or for the return of goods if they are refused at the point of destination.
GUARANTEE AND WARRANTY
In addition to the other disclaimer of warranties and limitation of liability set forth herein, the Sera product is sold ‘as is’ and without any warranty or guarantee of any kind, whether express or implied. The Sera product is being sold to you with no warranty as to merchantability or fitness for a particular purpose. Sera doesn’t warrant or guarantee anything to you with respect to the Sera product. There is no ‘warranty period’. There is only a refund period as described herein.
However, without waiving any rights and defenses as described herein, in the event that the Sera product is deemed to be allegedly defective in the sole opinion and discretion of Sera, then the sole and exclusive remedy available to you is to accept a replacement of the Sera product or accept a credit toward the purchase of another product, if any, that may be offered by Sera from time to time at Sera’s sole discretion. The period of time within which you must submit a report by email detailing in what way the Sera product is defective and requesting that a replacement product be shipped or requesting a refund is 60 days from the date of the initial placement of the order that resulted in the receipt of the allegedly defective product. During this initial 60 day period, you may request and will receive a refund for any reason. During this initial 60 day period, you may request a replacement product in lieu of a refund which request may be granted by Sera, but Sera is and will continue to be under no obligation to do anything other than offer a refund to you in the amount of the initial product purchase price.
If the sales or promotional material conflict with this “as is” warranty, then the sales and promotional material are herewith incorporated and shall be controlling. However, in no case, shall the warranty period be construed to be longer than the refund period.
SPECIFIC DISCLAIMERS AS TO ‘RESULTS CLAIMS IN SALES AND PROMOTIONAL MATERIALS OR PRODUCT
If claims about results from using Sera were made and considered by you, you understand and acknowledge that such claims may be true for the persons who made the claims, including claims made by Sera about its principals’ own experiences with Sera. If you are purchasing and/or using Sera as a product that was promoted for a particular purpose and if the promotional materials make claims about the results from the use of this product, you hereby warrant and agree that there exists some probability that the product will not deliver those same results to any particular person and that the refund of the purchase price (subject to the return of the product to Sera as described herein) is the full remedy for anyone who feels that the product did not deliver the results claimed.
No warranties are made whatsoever about the Sera product and you warrant that you have a clear understanding that your sole and only course of action is to test the Sera product within the extent of the refund period, and if you is not satisfied prior to expiration of the refund period set forth herein, then to properly request a refund from Sera in the manner set forth herein and subject to other relevant terms and conditions.
You, again, warrant that you have a clear understanding and agreement that in any event, for any reason, no matter the amount of damages claimed, as a material part of the consideration for purchase of this Sera product, the maximum amount of liability shall be the purchase price of the Sera product.
RIGHT TO STOP SELLING SERA PRODUCTS TO CERTAIN PURCHASERS
You agree that Sera has the absolute and sole right to continue and/or discontinue the sale of the Sera product at any time, for any reason, with or without notice, subject only to the return policy set forth herein.
You understand that Sera may discontinue providing customer service to current or prospective purchasers of Sera at any time with or without notice subject only to the return policy set forth herein.
The Site and all of its contents including, but not limited to, articles, other text, photographs, illustrations, graphics, product names, designs, logos, trademarks and the collection, arrangement, and assembly of all content (collectively, “the Intellectual Property”) are protected by copyright, trademark, and other laws of the United States, as well as international conventions and the laws of other countries. The Intellectual Property is the exclusive property of Sera.
The copyright in all materials provided on the Site is owned by Sera or its affiliate(s). Subject to the following exception, none of the material contained in the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written consent of Sera. Site visitors may only view, copy, print, and download the materials on the Site for personal, noncommercial use only, provided such materials are used for informational purposes only, and all copies, or portions thereof, include this copyright notice. Sera may revoke any of the foregoing rights at any time. Upon termination of any rights granted hereunder, you must immediately destroy any downloaded and printed materials. Any unauthorized use of any material contained on the Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
The trademarks, service marks and logos (“Trademarks”) used and displayed on the Site are either registered or unregistered Trademarks of Sera or its affiliate(s) or used under license. Nothing on the Site shall be construed as granting, by implication, estoppel, or otherwise any license or right to use any Trademark displayed on the Site without the prior written consent of the Trademark owner. The name Sera or any of the Trademarks may not be used in any way including in any advertising or publicity pertaining to distribution of materials on the Site without the prior written consent of Sera. Sera prohibits use of its name or any Sera logo and Trademarks as a “hot” link to any non-Sera Site, unless establishment of such link is approved in advance by Sera in writing.
Your use of the Site does not provide you with ownership rights to any Intellectual Property viewed through the Site nor does it waive any of Sera’s rights in such information and materials. Sera will aggressively enforce its intellectual property rights to the fullest extent of the law.
Limited Right to Use
The viewing, printing or downloading of any content, graphic, form, or document from the Site grants you only a limited, non-exclusive license for use solely by you for your own personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or offer for sale any information contained on, or obtained from, the Site. Illegal and/or unauthorized uses of the Site, including collecting usernames and/or email addresses of members by electronic or other means for the purpose of sending unsolicited commercial email; using any information retrieval system, whether electronic or through other means, to reproduce any of the content of the Site other than for your personal use; and unauthorized framing or linking to the Site will be investigated and appropriate legal action will be taken, including civil, criminal, and injunctive redress.
Site User Conduct
You must be 18 years of age or older to access our Site. As a user of the Site, you agree that in connection with your use of the Site and the content you will not:
- Upload, post, e-mail, or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, libelous, invasive of anyone’s privacy, hateful, or racially, ethnically, or otherwise illegal or objectionable;
- Impersonate any person or entity, including, but not limited to, any competition gaming official, game manufacturer, recognizable guild or avatar, a current or former professional or amateur competition gamer, or falsely state or otherwise misrepresent your affiliation with a person or entity;
- Conduct yourself in an inappropriate, offensive, indecent, or vulgar manner while using our service or Site;
- Use the Site for any unlawful purpose;
- Upload, post, e-mail, or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary, and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements);
- Upload, post, e-mail, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright, or other intellectual property right of any party;
- Upload, post, e-mail, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
- Upload, post, e-mail, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- Interfere with or disrupt the Site, the services, the content or servers or networks connected to the Site, the services or the content, or disobey any requirements, procedures, policies, or regulations of networks connected to the Site, the services, and/or the content, the terms of which are incorporated herein;
- Intentionally or unintentionally violate any applicable local, state, national, or international law.
Sera or any of its affiliates is free to use, without limitation, any comments, information, suggestions, messages, ideas, concepts, reviews, or techniques contained in any communication you may send to the Site without any compensation, acknowledgement, or payment to you for any purpose whatsoever including, but not limited to, manufacturing, developing, marketing, and selling products and services, and creating, modifying or improving the Site or other web sites. Furthermore, by posting any information on our Site, you grant us a nonexclusive, royalty-free, worldwide, perpetual license to display, use, reproduce, or modify that information.
Disclaimer of Warranty
THE MATERIALS AND PRODUCTS CONTAINED AND SOLD THROUGH THE SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER VIOLATIONS OF RIGHTS. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SITE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY SERA SITE OR THE SERVERS THAT MAKE SUCH MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; ANY FAILURES, DELAYS, MALFUNCTIONS, OR INTERRUPTIONS IN THE DELIVERY OF ANY CONTENT CONTAINED ON THE SITE; ANY LOSSES OR DAMAGES ARISING FROM THE USE OF THE CONTENT PROVIDED ON THE SITES; OR ANY CONDUCT BY USERS OF THE SITE, EITHER ONLINE OR OFFLINE. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE PRODUCTS OR MATERIALS ON ANY SERA SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.
Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL SERA, ITS OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, ATTORNEYS OR AGENTS BE LIABLE (JOINTLY OR SEVERALLY) FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, USE OF THE PRODUCTS OFFERED BY SERA, LOSS OF USE, DATA, OR PROFIT, ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR THE INABILITY TO USE THE PRODUCTS OFFERED BY GAMEHARDER OR THE MATERIALS ON THE SITE, EVEN IF SERA OR ANY SERA REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO BE UNENFORCEABLE, THEN LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
The Site may provide links to other World Wide Web sites or resources. Sera has not reviewed these sites and is not responsible for the accuracy, content, privacy policies or availability of information found on sites that link to or from any Sera Site. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from any Sera Sites or third-party content on our sites. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of any of the information contained in such third-party sites or content. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against Sera with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. Neither Sera nor its affiliates, employees, managers, members, officers, attorneys or agents shall be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages arising out of your use of third-party material or third-party sites that are linked to this Site. No link to the Site may be framed to the extent that such frame contains any sponsorship, advertising, or other commercial text or graphics. All links to the Site must be to www.Serasupplements.com. Deep linking to internal pages of this Site is expressly prohibited without prior written consent from Sera.
Choice of Law
By using the Site, you agree to comply with all applicable laws and regulations, including, without limitation, those of the United States. The material provided on the Site is protected by law including, but not limited to, United States copyright and trademark law and international treaties. Sera makes no representation that materials contained in the Sited are appropriate or available for use in other locations and access to them from territories where their contents are illegal is prohibited. Those who choose to access the Site, or purchase or use Sera products, in or from other locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws.
Copyright and Trademark Notices
All contents of the Site are copyrighted Sera INC ©2009-2011